Free standard postage/shipping on orders over $100 (excluding purchases using Afterpay)

FAQ


  1. Do you accept returns/refunds?
  2. What are your payment options?
  3. What do I do if haven’t received a confirmation email for my order/purchase?
  4. What are your shipping costs & options?
  5. What do you mean by Standard Postage?
  6. Do you ship/post internationally?
  7. When will I receive my order?
  8. What do I do if I never received my order?
  9. Should I pay for postal insurance?
  10. What do I do if I received a faulty or damaged item?
  11. How do I make changes to an order I’ve already placed?
  12. Where can I find you? Do you stock Australian owned brands?
  13. Are your men’s & women’s wallets RFID protected & what is RFID?
  14. How do I make sure I order the right size, colour & style to suit my needs?
  15. Can I contact your company if my question isn’t answered here?

 

 

Q:   Do you accept returns or give refunds & or exchange?

A:    We want you to be happy with your purchase but we understand that things don't always go as expected so please read Our Returns Policy before you make your purchase. If you are not happy with your purchase please Contact Us within 7 days of receiving your item so that we may discuss your options OR fill in the Returns Request Form also within 7 days of receiving your item.

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Q:   What are your payment options?

A:    We accept payment by credit card, PayPal & direct debit. We also accept payment through Afterpay but only on purchases of $50 & over with the cost of postage added to your total. (Please see our shipping information for more details.)

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Q:   What do I do if haven’t received a confirmation email for my order/purchase?

A:    If you haven't received an email confirming your order/purchase, please Contact Us within 24 hours from the time of purchase.

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Q:   What are your shipping costs & options?

A:    We offer free standard postage/shipping on online purchases to the value of $100.00 or more via Australia Post unless the items were purchased through AfterPay which will then incur a flat postage rate of $10.00. See Returns & Shipping.

For all other purchases we use Australia Post & the cost will be calculated at checkout. (Costs are subject to change in accordance with Australia Post's rates). Under special circumstances, arrangements with a courier company can also be made upon request but you will need to Contact Us by phone in order to make these arrangements before finalising your purchase. Should you choose to use a courier you any extra cost will be added to your total otherwise standard postage fees will be applied at checkout.

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Q:   What do you mean by Standard Postage?

A:    The cost of standard postage adheres to the guidelines as laid out by Australia Post.

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Q:   Do you ship/post internationally?

A:    Because we are a small privately owned business, our target is to sell locally & interstate only and as such we currently do not ship or post internationally.

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Q:   When will I receive my order?

A:    We shall endeavour to post your item within 3 business days from the time that you paid for it but once the item has left our hands, delivery time is at the discretion of Australia Post or the elected courier. Normal standard delivery time can vary so please see Returns & Shipping or for more information refer to Australia Post's information page on Standard delivery times.

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Q:   What do I do if I never receive my order?

A:    If you have not received your item within 5 business days of the estimated date of delivery, please Contact Us as soon as possible so that we may assist in making sure that you receive your item.

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Q:   Should I pay for postal insurance?

A:    We will use Australia Post Tracking when sending your item so that you can keep track of it during delivery. However, if you wish to pay extra for insurance against it going missing or being damaged by Australia post we ask that you please Contact Us so that we can make the necessary arrangements before you finalise your purchase. For information on the cost of insuring your item during postage please refer to Australia Post's Optional Extras page. (Costs are subject to change at Australia Post's discretion).

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Q:   What do I do if I received a faulty or damaged item?

A:    If your item is faulty please Contact Us within 7 days of receiving it so that we can discuss your options. If your package arrives visibly damaged, please take a photo of the packaging before opening & retain all packaging so that it may be used as evidence when making a claim with Australia Post provided your item has also been damaged during delivery.

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Q:   How do I make changes to an order I’ve already placed?

A:    You must Contact Us immediately so that we can adjust or cancel your order if it is within our power to do so. If you do not contact us within 24 hours, your item may have already been posted. If that happens then you will need to go through the returns procedure & pay for the cost of the return postage. Please refer to out Returns Policy for more details.

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Q:   Where can I find you?

A:    We are located in the town of Burnie on the North West Coast of Tasmania, Australia. Please see Contact & Find Us for directions.

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Q:   Do you stock Australian owned brands?

A:    We stock a broad range of quality products & many of our brands are Australian owned. We will be happy to advise you on which products are Australian owned if it is not within a products description. Please refer to the Contact & Find Us page to get in contact.

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Q:   Are your men’s & women’s wallets RFID protected & what is RFID?

A:    All of our men's and women's leather wallets are RFID protected or 'scan proof' if you prefer. RFID belongs to a group of technologies referred to as Automatic Identification and Data Capture (AIDC). RFID tags contain an integrated circuit and antenna, which are used to transmit data to the RFID reader (also called an interrogator). The reader then converts the radio waves to a more usable form of data. This is how your credit details can be stolen so for that reason we only stock leather wallets that are designed to prevent this from occurring. We also stock a number of men's leather satchels & bags along with women's leather bags that have RFID protection.

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Q:   How do I make sure I order the right size, colour & style to suit my needs?

A:    We want you to be happy with your purchase & we understand that it can be confusing buying something online so we are here to help. If you are unsure about the item you wish to purchase, please Contact Us by email or phone so that we can answer any questions that you may have.

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Q:   Can I contact your company if my question isn’t answered here?

A:    Yes & we are only to happy to help in whatever way we can. We also have some handy tips on Product Care to help ensure that you know how to look after your purchase. We have a huge range of Products & Services Available In-Store as well, so be sure to check that out too while you're here.

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