Before your item is sent, our staff will make sure that it leaves our store in perfect condition so that you have a stress-free shopping experience.
However, we understand that buying an item online doesn’t always go as expected, so we are happy to accept returns provided your claim meets the following criteria:
- The purchase of clearance items is final & they cannot be returned or exchanged.
- All claims are to be processed & finalised within 14 days upon receiving your item.
- Postage for all returns & exchanges will be at your expense with the exception of faulty items.
- Returned items must have no visible signs of wear or use. The items must also have their original tags attached (if applicable) and be returned with the original packaging that you received it in.
- We reserve the right to reject your return if it fails to meet the criteria.
- No refunds on Gift Cards or Vouchers.
Faulty or damaged items.
- If an item is faulty, we will request that you email us with images of the fault & tags before your return can be accepted and processed.
- If you have a minor problem with an item, we will give you a free repair in preference of a replacement or refund if this is acceptable to you.
- If you have a major problem with an item, you have the choice of a replacement or a repair where possible. Or, you can request a full refund which will be refunded into the same PayPal or bank account used for your initial purchase.
- In instances of faulty items, we will be responsible for the cost of return postage, but you must ensure when posting your return item that you have a tracking service as you are liable for this purchase until it is returned back to us.
The consumer guarantees do not apply if:
- You got what you asked for but simply changed your mind.
- You found it cheaper somewhere else.
- You decided that you no longer liked or had use for the item.
How to Request a Return
To initiate a Returns Request or an exchange, please complete the following steps:
- Choose the items that you wish to return or exchange from your order.
- Email us at: firstname.lastname@example.org
- Clearly state why you wish to return your item & do not forget to include your order number along with the style code, colour & purchase price as these details will prevent any confusion.
- Please remember to include images of the tags & any faults the item may have.
- We will then email you a return shipping label & a Return Code. Do not lose these, you need them in order to have your return accepted.
Once you have made sure that you meet the criteria for returning your item as laid out in 'Returns Information':
- Print out the Return Shipping label that you received by email or, if you do not have access to a printer you can write the Return Address on your parcel but you will need to clearly display the Return Code on the front of the label, i.e. Return Code# . . . . . . at the top of the address.
- Do not forget to include your own address on the back in case there is an issue with postage.
- Send all items back to us using the label/address & code provided.
- Do not forget to ensure that you have parcel tracking on your return as previously explained.
- Please make sure that you have read & understand our Returns Policy so that your shopping experience with Bonita Leather & Accessories is a pleasant one.
Because Bonita Leather & Accessories is a small privately owned business we do not ship internationally. We apologize for any inconvenience. Please read the following information carefully so that you can have a pleasant experience shopping with us.
- All items will be sent via Australia Postal Service to your nominated address using Standard Post unless requested otherwise.
- Please ensure that you supply the correct address at checkout as Bonita Leather & Accessories is not liable for any costs associated with a lost order due to the delivery address being incorrect. We will take screenshots of the delivery address to ensure that we have the information that you supply.
- Free shipping will be automatically applied at checkout to orders over $120.00 with the exclusion of clearance items & purchases made through Afterpay.
- Your item/s will be dispatched within 48 hours of finalising your order.
- If you do not want your parcel to be left unattended at your elected delivery address you must let us know what arrangements are to be made when you fill in your shipping details.
- Standard post small items up to 500g: $10.00
- Standard post medium to large items 500g to 1kg: $15.00
- Express post small items up to 500g: $15.00
- Express post medium to large items 500g to 1kg $20.00
- Free postage on purchases to the value of $120.00 & over with the exception of express post & purchases of the same value paid for through AfterPay both of which will incur the flat rate of $20.00
Our rates are in accordance to those of Australia Post.
Under normal circumstances, your item/s will be despatched within 2 business days from the date of purchase. If you elect to use Standard Postage, your item should arrive at its destination within 7 to 10 days of dispatch. Times may vary at Australia Post's discretion however, if there is an unreasonable delay with delivery times please let us know & we shall endeavour to sort it out for you to the best of our ability.
If you prefer to use Express post you can expect your item to arrive within 2-3 business days from the time of dispatch.